Covid-19 guidance on attending for dental care.

Covid-19, updated 06/10/20

Borland and Morton Dental Care is now open to see patients for routine dental treatment. However, there are still restrictions limiting the number of patients we are able to see in order to reduce unnecessary social interactions and ration limited PPE supplies. Therefore we will have to prioritise appointments for to those requiring treatment or those with specific concerns requiring an exam rather than routine 6 monthly check-up appointments. 

Please read our latest blog post "COVID 19 - Are dentists back open?"for further information on this.

No one will be permitted into the practice without making an appointment over the phone beforehand and there will be limited appointments available in order to maintain social distancing. Please avoid attending the practice without first phoning.



  • Your appointment should have already been arranged over the phone and confirmed with a text or email. You will need to complete a questionnaire online prior to your appointment to confirm your medical history, Covid status and contact information. If you don’t have internet access this will be done over the phone.

  • We would ask you to pay for any cost using card payments where possible and preferably contactless. 

  • It is very important you attend on time for your appointment. You may be required to wait outside until your allotted appointment time. This is to minimise the number of patients in the practice at one time. 

  • The inside door will be locked. Please ring the bell to alert staff to your arrival. You will be asked to confirm your details and use hand sanitiser before entering the premises.  

  • You should attend the appointment alone. Exceptions are for children and patients who require a carer or assistance. Please only bring 1 other person to the appointment. 

  • The patient toilet will not be in use during the appointment, unless in emergencies.

  • You will be shown straight into the surgery to see your dentist. Please be aware that they will be wearing more PPE than normal, but we will still be happy to see under all that and probably a bit hot. 

  • We may get you to use a mouthwash before your treatment begins, provided you have no allergies. 

What treatment will be provided

We now able to provide more routine treatment than we could previously. However, there are particular restrictions in place under the NHS and certain treatments for the time being may only be available privately just now. One the main restrictions is on the provision of Aerosol Generating Procedures (AGPs); we are now able to provide AGPs under the NHS in the practice but only in emergencies when an AGP cannot be avoided, such as to relieve pain. These same restrictions are not in place for private treatment and we are now able to provide a wider range of treatments this way. 

Under the NHS are able to do:

  • Temporary fillings

  • Cementing in crowns or bridge work

  • Smooth traumatic rough edges on teeth or dentures

  • Repairing dentures

  • Treat wisdom tooth pain

  • Extractions

  • Exams (where there is a specific concern, avoiding routine recall appointments due to lack of availability of appointments)

  • Emergency AGPs

Additional treatments are now available privately only. Aerosol Generating Procedures (AGPs) may include an additional £50 fee to cover greatly increased levels and costs of PPE along with lengthy appointment times. Please read our latest blog post: "COVID 19 - Are dentists back open?" for an explanation on this. A list of some of some of the treatments currently being offered privately is shown below:

  • Scale and polishing with hygienist (using hand instruments only)

  • Root Canal Treatments (AGP)

  • Permanent Fillings (AGP)

  • Crown and  bridge preparations (AGP)

  • Construction of new dentures

What are we doing to make the practice safe?

Prior to the COVID-19 pandemic we already ensured strict infection control protocols were adhered to. As well as these measures we have also added the following measures:

  • Increased cleaning of communal areas and any areas that anyone might touch.

  • The Surgeries would always be wiped down between patients prior to the pandemic as well as use of single-used equipment where possible. We are now limiting patients and switching between surgeries to allow for increased levels of cleaning between patients.

  • After AGPs the surgeries are left empty for an hour to let any aerosols settle from the air and the full surgery is cleaned down, including mopping the floors and wiping down the entire surgery.

  • Staff are wearing increased levels of PPE to protect patients and staff.

  • Only 2 surgeries are running at any time to limit the number of patients in the practice and interactions between them as well as increased appointment lengths where possible.

  • Only people with appointments are allowed to enter the practice to maintain social distancing.

If you are unsure whether you would be able to be seen then always contact us on 01698 285726 and we will be happy to advise you further.

Watch the video below to view a visit to the practice with the new measures in place.


Self-care advice

While we hope that we will be able to see everyone who needs us and provide an environment where everyone feels safe to attend there may still be some in vulnerable groups who would put off coming to the dentist for little longer. For these people who have a dental problem have created a blog post to provide some advice on how you can best deal with some common dental emergencies at home. There is also a video below where we have looked into some of the temporary filling materials available during this time.

In the above video we take a look at some temporary filling kits available during lockdown and help to provide some information on using them. You can skip ahead to the below time stamps for relevant information.

0.44 - Toofypegs temporary filling

2.20 - Toofypegs crown recement

6.33 - Dentek temporary filling

9.30 - Dentek crown recement (not recommended for this purpose)

7 High Patrick Street



Tel: 01698 285726